Great support starts here.
Create a private invitation, share the code,
and let your customer take the next step.
YOUR SUPPORT WORKSPACE
Remote support, made personal.
Sign in to your technician workspace.
YOUR CLIENT DIRECTORY
Good support starts with knowing your clients.
Keep company details and key contacts together.
Companies 0
Select a company to view or update its information.
| Company | Primary contact | City | Status |
|---|
Your client directory starts here.
Add your first company to keep business and contact details in one place.
WORKSPACE SETTINGS
Your account. Your team.
Manage sign-in security and technician access.
Unlock sensitive settings
Confirm your identity before changing security or team access.
Two-factor authentication
Scan this QR code with your authenticator app, or enter the setup key manually.
Save your recovery codes
Each code works once. Store these securely before leaving this page.
Passkeys
Sign in using Touch ID, a device PIN or a security key. Your device verifies you.
Password
Email delivery
Connect a Resend API key and a sender address verified in your Resend account to send sign-in and customer session links.
Technician users
Administrators manage accounts. Technicians can provide attended support. Removing a user immediately revokes their access.
| Name | Username / email | Role | Access | Actions |
|---|
REMOTE SUPPORT
A helping hand.
Wherever they are.
Connect with your customers in a workspace built around their permission.
Customer-approved screen sharingWelcome back
Sign in to start a support session.
Email me a sign-in link
For customers: join a support session
Open sessions0
Waiting for customer0
Sharing approved0
Start a connection
CUSTOMER APPROVAL REQUIREDInvite your customer
Share this one-time code with your customer.
SESSION CODE
CUSTOMER JOIN PAGEEmail an invitation
This code expires in 10 minutes and works once. A session lasts up to 30 minutes.
Ready when they are.
Your customer’s screen will appear here
after they join and approve sharing.
Device specifications
Detailed hardware information requires the desktop helper and customer approval.
About remote control
Mouse and keyboard control requires the desktop helper and separate customer approval. Click the shared screen to focus keyboard input after approval. Operating-system security prompts and Ctrl+Alt+Delete are not supported.
Recent sessions
Your latest activity, all in one place.
| Session reference | Created | Status | Connection | Action |
|---|
A fresh start.
Your sessions will appear here once you create an invitation.
Last 30 days · Screens are not recorded
Counts reflect the sessions listed. Sharing approval does not confirm a live connection.